The New Consumer Agenda focuses on:
♻️ The Green Transition
📲 The Digital Transformation
⚖️ Enforcement and redress
🧸 Address vulnerability
🌎 The Global context
to put consumers at the driving seat of the climate transition
Tag Archives: Redress
Moving beyond the state of the art in energy poverty measurement
I have contributed to the new COST ENGAGER report on the current state of the art in energy poverty measurement, overviewing existing knowledge gaps and new approaches
Citizens at the heart of the European energy transition: how can we put smart meters at the service of users?
In June 2019, I was invited by the ENABLE.EU project to talk about consumer perspectives, smart meters and measures to bridge the gap between consumer needs and European intentions. My role was to bring the voice of consumers to the table and get back to the essentials, namely that attention to people’ needs and personalised service are essential to enable the development and acceptance of technologies by all and for all.
Le Mot de l’Expert, Egemone Consulting
Egemone Consulting asked me to be the “expert of the month” of January 2019.
The ‘New Deal for Consumers’: A better framework for consumer protection and redress?
In April 2018, the European Commission proposed the so-called “New Deal for Consumers” in order to strengthen EU consumer rights and enforcement. The measures of the New Deal should have an impact on the level of protection and redress for all consumers throughout Europe.
Protección al consumidor en el sector energético Antecedentes y mejores prácticas de Europa, Mexican Energy Ombudsman
In December 2018, the Mexican Energy Ombudsman asked me to write a special edition of its monthly magazine, focusing on energy consumer protection in Europe: Protección al consumidor en el sector energético, Antecedentes y mejores prácticas de Europa. Through this article (in Spanish), I aim to raise awareness of the importance of having an energy market adapted …
