Spotlight on Next Energy Consumer by the Florence School of Regulation!

The Florence School of Regulation interviewed Marine Cornelis, Executive Director of Next Energy Consumer, about her work focusing on putting citizens’ rights at the centre of the Energy Transition, the challenges of energy poverty and making sustainable development inclusive and fair.

Greening Europeans’ consumption patterns with a New Consumer Agenda

The New Consumer Agenda focuses on: ♻️ The Green Transition 📲 The Digital Transformation ⚖️ Enforcement and redress 🧸 Address vulnerability 🌎 The Global context to put consumers at the driving seat of the climate transition

Access to justice for energy consumers: joining the gaps with the support of the Ombuds

Find all about our webinar and the upcoming steps!


Our Just Energy project (2017-2021) is located at the crossroads between academia and practice. To engage with the real world and to hopefully build an impact, we have looked at the situation in five European jurisdictions: the UK, France, Italy, Bulgaria and Catalonia. We chose those jurisdictions because of their different legal, social, geographical and economic backgrounds.

We found, however, that they have much in common regarding the accessibility of justice for vulnerable people. In our recent webinar, we presented some of our ESRC justenergy projects’ findings:

  • It is difficult for vulnerable consumers to access formal sources of help;
  • ADR could be strengthened to play a bigger access to justice role;
  • Local actors (community, third sector) are well placed to help vulnerable people;
  • Joining up formal and informal actors is key to addressing access to justice gaps.

Our empirical project has a socio-legal focus and seeks to understand where the…

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EUSEW 2020: making accessible clean energy a central element of a green recovery

The EU Sustainable Energy Week (EUSEW) ran online between 22-26 June 2020 under the theme: ‘Beyond the crisis: clean energy for green recovery and growth’, for which I had the honour to be an ambassador and a speaker in the Energy Poverty session.

Call for Action: Energy poverty will increase with the COVID-19 crisis. Time for a right to energy!

Read the Call for Action the COST Engager network put together on energy poverty and the coronavirus crisis

Local challenges & solutions for those living in vulnerable situations in the French countryside

In February 2020, we visited Réseau Eco-Habitat, a French organisation helping households affected by energy poverty to renovate their houses. This experience was humbling and made us reflect on the concrete impact research and policy work have on the life of the people. Renovation works started soon after our visit to Benoit’s house.


The justenergy research project aims to explore areas where policy, energy poverty and vulnerability intersect, in part, to gain a better understanding of ‘lived vulnerability’. To probe beyond the laws and regulations that define the relationships between energy systems and energy consumers, we have arranged to visit people in their homes.[1]

We chose to visit Réseau Éco-Habitat, close to Compiègne, in the Hauts-de-France region of France, based on its reputation as an innovative non-profit association that helps energy-poor homeowners navigate the complex process of accessing services and service providers to carry out deep energy renovations. Réseau Éco-Habitat  first helps people gain access to financial aid schemes offered by the French agency for housing (Agence nationale de l’habitat [ANAH]) and other public agencies, as well as private actors (mostly foundations) that provide other types of support, including personal assistance and financial aid.

In turn, Réseau Éco-Habitat acts as…

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Energy consumer protection at the time of Coronavirus: a case study

The COVID-19 outbreak makes us face an unprecedented situation. Our consumption and social model needs to be reinvented. Governments seem to have decided not to add to the health crisis a social catastrophe that would leave too many people out in the cold. In this paper, I explore the first support measures for energy consumers set up in five countries: Italy, France, Belgium, Spain and the United Kingdom.